​​Aha! is a different kind of high-growth SaaS company. We are the world's #1 roadmap software and help people achieve their best. Over 5,000 enterprises and 500,000 product, innovation, and engineering leaders trust our software to build lovable products and be happy doing it. They are self-funded, highly profitable, always distributed, and have no sales team. Being an always-remote company means they can hire intrinsically motivated people who love to learn, support their teammates, and want to work from where they are happiest.

Product Success Specialist

Their team

• They are experts: they do not hire sales or support people at Aha! — their Product Success team is only comprised of former product, IT, project, and marketing managers.
• They act with urgency: They respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
• They serve: They work with the world's most innovative and well-known companies and they trust us to guide them to build products that their customers love.
• They collaborate: They have no tolerance for drama. We celebrate clear communication, effort, and teamwork. They use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
• They guide product: They bring our customer's requirements to our product team and define our own efficient processes and systems.
• They enjoy: They like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits they offer.

Our customers

They serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.

Their collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

Your experience

You are involved in defining and delivering product functionality at a growing technology company. You help capture and define product requirements and participate in product launches. You thrive in a fast-paced environment where launches happen often — not once or twice a year.

Your favourite part of working on new products is delivering real value to customers. You enjoy interacting with your team and customers in a consultative way. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally, and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.

Your work at Aha!

They show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. As Product Success Specialist, your responsibilities will include:

• Delivering responsive customer service using our proven frameworks
• Leading demos for new customers and new teams
• Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps
• Helping customers integrate Aha! with their existing tools (e.g. development systems)
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Sharing customer feedback internally
• Testing new product functionality as needed

If the Product Success Specialist role sounds appealing, we would love to hear from you. (A real human reviews every application.)

Grow with them

Everyone deserves to reach their fullest potential. They know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And their goal is to help you do just that. They offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. They also do our best to extend identical benefits to international teammates.

• Generous salary with annual profit sharing for all
• Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Aha! contributes a percentage of your total compensation each year towards your retirement

Find out more at:

https://remotejobsireland.com/job/aha-product-success-specialist-product-manager-experience-required-2022-03-07

Product Success Manager

Our team

Our Product Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

• We are experts: We do not hire sales or support people at Aha! — our Product Success team is only comprised of former product, IT, project, and marketing managers.
• We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
• We serve: We work with the world's most innovative and well-known companies and they trust us to guide them to build products that their customers love.
• We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
• We guide product: We bring our customer's requirements to our product team and define our own efficient processes and systems.
• We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Our customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

Your experience

You lead product definition and delivery at a growing technology company. You help launch new functionality via a well-defined go-to-market process. You thrive in a fast-paced environment where launches happen often — not once or twice a year.

Your favorite part of working on new products is delivering real value to customers. You enjoy interacting with your team and customers in a consultative way. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally, and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.

Your work at Aha!

We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. As Product Success Manager, your responsibilities will include:

• Delivering responsive customer service using our proven frameworks
• Leading demos for new customers and new teams
• Sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! with their existing tools (e.g. development systems)
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Sharing customer feedback internally
• Testing new product functionality as needed
• Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations

If the Product Success Manager role sounds appealing, we would love to hear from you. (A real human reviews every application.)

Grow with us

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

• Generous salary with annual profit sharing for all
• Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums
• Up to 200 hours of paid time off a year to spend however you want
• 30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave
• Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning
• Aha! contributes a percentage of your total compensation each year towards your retirement

We are building a distributed team, and you can work from anywhere in North America, the United Kingdom, Ireland, Australia, or South Africa for this role. We offer generous salary, equity, benefits, and a profit-sharing program. See other openings at Aha!

Find out more at:

https://remotejobsireland.com/job/aha-product-success-manager-product-manager-experience-required-2022-03-07

Product Success Sr. Manager

Our team

Our Product Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

• We are experts: We do not hire sales or support people at Aha! — our Product Success team is only comprised of former product, IT, project, and marketing managers.
• We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
• We serve: We work with the world's most innovative and well-known companies and they trust us to guide them to build products that their customers love.
• We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)
• We guide product: We bring our customer's requirements to our product team and define our own efficient processes and systems.
• We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.

Our customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

Your experience

You are a strategic product leader at a growing software company. You help set goals and initiatives and define product requirements. You launch new functionality with a cross-functional team via a well-defined go-to-market process. You thrive in a fast-paced environment where launches happen often — not once or twice a year.

Your favorite part of being a product leader is interacting with customers in a consultative way and helping them be more successful. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.

Your work at Aha!

We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. As Product Success Senior Manager, you responsibilities will include:

• Delivering responsive customer service using our proven frameworks
• Leading demos for new customers and new teams
• Sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
• Helping customers integrate Aha! with their existing tools (e.g. development systems)
• Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
• Sharing customer feedback internally
• Testing new product functionality as needed
• Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

If the Product Success Senior Manager role sounds appealing, we would love to hear from you. (A real human reviews every application.)

Find out more at:

https://remotejobsireland.com/job/aha-product-success-sr-manager-product-manager-experience-required-2022-03-07

About Toptal

Toptal is a global network of top freelance talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and over 40% year-over-year growth, Toptal is the world’s largest fully remote company.

They take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun (see this video from The Huffington Post). They see no borders, move at a fast pace, and are never afraid to break the mold.

Senior Copywriter

Position Description

Toptal is looking for a Senior Copywriter to craft innovative, customer-focused brand experiences. You will collaborate with Art Directors, Designers, Strategists, and cross-functional teams to develop creative concepts and oversee projects through execution.

Let’s make some awesome things together.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• Work with your Art Director partner, Creative Directors, and Design team to deliver conceptual creative work.

• Responsible for end-to-end delivery of the creative process.

• Present work to stakeholders.

• Fluency in understanding and interpreting strategy and developing initial concepts.

• Work with Project Managers to plan projects for effective delivery while maintaining high standards for the brand.

• Communicate a point of view on copywriting trends and actively bring those references and trends to the team.

• Build and maintain a deep understanding of our products and services to ensure that the work is cohesive and pushes the brand forward.

• Provide 3rd-party vendors with creative direction/copy direction.

• Bring the brand vision and voice to life across all channels.

In the first week, expect to:

• Get the lay of the land and have a lot of Zoom coffees.

• Start to meet with the team leads.

• Understand the fundamentals of Toptal and what sets us apart.

• Onboard and integrate into Toptal by gaining an understanding of our brand strategy, guidelines, messaging, and governance processes.

• Gain a deep understanding of the roles and priorities of the team and key partners.

In the first month, expect to:

• Begin to work on a wide range of creative projects, developing conceptual ideas and writing all copy, with an emphasis on lead generation and organic social media campaigns.

• Begin to help oversee creative projects in production.

• Audit existing copy used in marketing campaigns and begin optimizing assets.

In the first three months, expect to:

• Fully complete a series of organic social media and lead generation campaigns.

• Present brand campaign ideas to internal stakeholders.

• Complete the codification of the Toptal tone and voice.

In the first six months, expect to:

• Complete the production of a large-scale brand campaign.

• Continually be optimizing existing campaigns for maximum creative effectiveness.

• Be fully immersed and familiar with all Toptal processes and tools.

• Be recognized as a creative force within the organization, and someone teams go to for input and advice.

In the first year, expect to:

• Be seen as an integral member of the Creative team at the company for all things related to the brand, pushing the limits of what people believe is possible in regards to quality, and consistently upleveling them.

Requirements:

• 5+ years of experience as a Marketing/Advertising Copywriter.

• Bachelor’s degree in Communications, Marketing or related field.

• Online portfolio featuring dynamic campaigns in digital, social, experiential and/or traditional mediums.

• Ability to work autonomously to deliver on-brand, on-brief copy with little oversight.

• Impeccable writing craft.

• Proven ability for quick creative thinking.

• A strong understanding of marketing and content channels and ability to adapt writing to fit the needs of the audience.

• Great taste, instincts, and knowledge of brand trends.

• Ability to present and sell work to stakeholders.

• Ability to stay calm under pressure.

• Customer-focused thinking.

• Natural communicator, both verbally and written.

• Extremely organized, a keeper of information, and someone who takes copious notes.

• Ability to take it in stride and can tactfully defuse stressful situations.

• Positive attitude, someone who is always willing to find a way to make it work.

• A natural builder. Someone who loves a work-in-progress.

• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For more information head to:

https://remotejobsireland.com/job/toptal-senior-copywriter-2022-03-07

Director of Marketing Analytics

Position Description

Toptal is looking for a senior-level Director to lead our Marketing Analytics team. This is a high-impact, high-visibility role interacting directly with Toptal’s CEO, executive leadership, and other senior leaders across the Marketing organization.

Toptal is committed and investing heavily to expand our Business Analytics Center of Excellence. You would play a crucial role in that expansion by hiring, training, mentoring, engaging, and directing the Team Leads, Business Analysts, and Business Intelligence Analysts that support the Marketing function.

As the leader of the Marketing Analytics team, you would ultimately be responsible for providing senior business leaders with crucial insights and recommendations for improvement. You should be an exceptional leader that can build strong relationships, prioritize, and span the technical/business divide. Success in this role requires combining strong business acumen with analytics know-how to define metrics, measure performance, investigate behavior, diagnose root causes, develop dashboards/reports, conduct in-depth analysis, and present the story, insights, and recommendations at the executive level.

You should be both hands-on with the details and excited about seeing the big picture. Success in this role will ultimately be measured by business impact and the positive development of the Marketing Analytics team.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• Serve as the senior team leader for Marketing Analytics, guiding and mentoring your Analysts.

• Analyze data, build models, test hypotheses, find root causes, develop prototypes, forecast performance, create reports, write SQL queries, conduct A/B tests, generate insights, present findings, make specific and actionable recommendations, and influence business decisions.

• Define metrics that are independent, holistic, accurate, encourage the right behaviors, and are aligned with company strategy and objectives.

• Proactively identify and surface opportunities to increase efficiency and improve our impressions, clicks, conversion rates, page rankings, SEO efforts, paid media campaigns, marketing spend, channel strategy, lead generation, revenue generation, client and talent experience, publications effectiveness, social media strategy, earned media mentions, and general communication, processes, tools, and systems across the Marketing organization.

• Use data from paid media ad platforms, Google Analytics, Google Search Console, Keyword Planner Tool, and other industry tools to drive insights and recommendations.

• Work with Data Analysts, Business Analysts, Report Developers, Business Intelligence Analysts, Team Leads, and other leaders across the broader Analytics Center of Excellence to empower data-backed decision-making at all levels of the company.

• Interface with executive stakeholders to prioritize and present work and to meet expectations for timelines, accuracy, quality, and overall business impact.

In the first week, expect to:

• Onboard and integrate into Toptal, and quickly begin learning about Toptal’s history, culture, and vision.

• Shadow key teams to learn the core of Toptal’s operations and capabilities, including Growth, Talent Operations, Enterprise, and SMB.

In the first month, expect to:

• Understand the data generated through company operations and activities and where/how that data is stored–especially as it relates to our team.

• Obtain a basic understanding of the Marketing function and its operations.

• Assess the current state of performance metrics, reports, dashboards, models, and analyses used, and identify discrepancies and areas for improvement.

• Begin supporting the function leaders with relevant insights and reports for bi-weekly leadership meetings.

• Begin to lead discussions with executive stakeholders and prioritize the work.

In the first three months, expect to:

• Develop a proficiency of data elements of the function and obtain a robust understanding of critical business processes.

• Gain an understanding and ability to assess the drivers and impacts of business decisions on financial performance.

• Begin identifying new opportunities to explore in the quest to improve performance continually.

• Refine prioritization processes and begin coaching team members to meet expectations.

In the first six months, expect to:

• Begin to solve real business problems as a team that will move the needle on key performance metrics and financial performance.

• Perform detailed root cause analysis to expose critical drivers of performance.

• Put processes in place to continually uplevel team performance.

In the first year, expect to:

• Inform significant strategic initiatives, goals, priorities, and performance indicators.

• Become an expert both on business process and data flow, and assist in building a new outstanding business analytics function.

• Uplevel the performance of individual analysts.

Requirements:

• 7+ years of experience in data analysis, analytics, or business intelligence is required.

• 5+ years of experience within general consulting or an analytical operations function is required.

• 3+ years of management experience.

• Both a strong background in math, science, finance, engineering, or statistics and deep business insight is required; advanced degrees and/or MBA are a plus.

• Experience with BI tools (Tableau, Qlik, PowerBI, etc.).

• Proficiency in SQL; experience with R, Python, SAS, or MATLAB is a plus.

• Experience with exploratory data analysis, prototyping, testing hypotheses, performing root cause analyses, modeling business processes, building forecasts, creating predictive models, defining metrics, and/or measuring business performance.

• Experience in marketing analytics and using tools and data such as Google Analytics, AdWords, Google Search Console, social media ad platforms, Keyword Planner Tool, and other industry tools.

• Track record of linking data and analytics to business strategy, financial performance, and operations to drive real impact.

• Working knowledge of probability and statistics, experience with process improvement is a plus.

• Ability to explain complex issues simply and intuitively, and willingness to challenge assumptions, communicate limitations, and flag blind spots.

• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For more information head to:

https://remotejobsireland.com/job/toptal-director-of-marketing-analytics-2022-03-07

Senior Art Director

Position Description

Are you a visual master at your craft, capable of taking a good idea and making it truly exceptional? Toptal’s Brand Experience team is looking for a Senior Art Director who will generate highly imaginative, channel-agnostic campaigns. If you want to be an integral part of a growing in-house Creative team that will elevate the quality and creativity of all marketing activities, we encourage you to apply!

Reporting into the Creative Director, this role will partner with a Senior Copywriter to concept and oversee the production of a myriad of marketing materials, including both brand-building and sales-generating campaigns. This role is expected to consistently deliver conceptual, creative ideas and execute them with perfection, helping to ensure that the look and feel of the Toptal brand is seen through every visual expression. This role requires both a ‘thinker’ and a ‘doer,’ conceptualizing the overall creative ideas and managing the execution of those ideas.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

• In partnership with a Senior Copywriter, develop conceptual creative ideas and art direct marketing campaigns, across all channels and platforms, in a way that champions integration. This includes but is not limited to brand, lead generation, and social media.

• Ensure all visual expressions of the brand have a strong brand point of view and a consistent look and feel reflective of the Toptal brand.

• Present work amongst the Core team as well as cross-functional partners with eloquence and passion.

• Ensure perfection in the execution of marketing assets with high production value.

• Assist the Creative Director with the creative and production process for all projects.

• Work closely with the Brand Management team to understand marketing challenges, creative briefs, and audience insights.

• Proactively develop creative ideas that can increase brand awareness and engagement.

• Self-manage workload to deliver all projects on time and in full.

In the first week, expect to:

• Start to meet with the team leads from all Content Marketing teams.

• Understand the fundamentals of Toptal and what sets us apart.

• Onboard and integrate into Toptal and the Content Marketing team by gaining an understanding of our brand strategy, guidelines, messaging, and governance processes.

• Gain a deep understanding of the roles and priorities of the team and key partners.

In the first month, expect to:

• Begin to work on a variety of creative projects, developing conceptual ideas and providing art direction for campaigns, with an emphasis on lead generation and organic social media campaigns.

• Begin to help oversee creative projects in production.

• Audit existing marketing assets and begin optimizing to make them more memorable and branded.

In the first three months, expect to:

• Fully complete a series of lead generation and organic social media campaigns.

• Present brand campaign ideas to internal stakeholders.

• Complete the codification of the Toptal look and feel.

In the first six months, expect to:

• Complete the production of a large-scale brand campaign.

• Continually be optimizing existing campaigns for maximum creative effectiveness.

• Be fully immersed and familiar with all Toptal processes and tools.

• Be recognized as a creative force within the organization, and someone teams go to for input and advice.

In the first year, expect to:

• Be seen as an integral member of the Creative team at the company for all things related to the brand, pushing the limits of what people believe is possible in regards to quality, and consistently upleveling them.

Requirements:

• 5+ years of experience working as an Art Director in an agency or in-house Marketing team.

• Proven ability to deliver high-quality campaign creative through strong conceptual ideas and exceptional production/execution.

• Ability to work quickly, efficiently, and accurately within all required aspects of the Adobe Creative Suite (Photoshop, Illustrator, InDesign).

• Experience in brand-building initiatives, including (but not limited to) creating highly engaging digital and social experiences.

• Experience working in a fast-moving, cross-functional environment.

• Collaborative and team oriented approach.

• Clear and effective communication skills.

• Experience managing a high volume of creative and campaign types in parallel.

• Bachelor’s Degree in Communications, Marketing or related field or Creative Portfolio School Certificate or equivalent art direction experience.

• A portfolio featuring a range of creative and integrated campaigns, with a diversity of ideas and approaches to problem solving.

• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

For more information head to:

https://remotejobsireland.com/job/toptal-senior-art-director-2022-03-07

Product Designer, Design Systems

Position Description

We’re looking for hardworking, self-starting Designers for our Product Design team to help us define our Toptal Design System. You’ll build a beautiful and functional system that is used across the whole product design portfolio.

By joining our team, you’ll get the opportunity to collaborate on a variety of projects with a team of top Designers in a fast-paced, rapidly growing, hybrid (technology/operations) environment. At Toptal, we push the boundaries of design every single day, and we’d love for you to take this even further!

We don’t cut corners, and we don’t make compromises—we build beautiful product designs that are polished and contribute seamlessly to user experience.

This is a remote position that can be done from anywhere. Due to the remote nature of this role, we are unable to provide visa sponsorship. Resumes and communication must be submitted in English.

Responsibilities:

You will represent design system values and technicalities to the whole Product Design team. You will advocate for good user experience across our website and our products and within our components. You will ship high fidelity designs of new components and their variants and quickly prototype solutions to visual and interaction problems. You will share and review your designs based on peer feedback, user research, testing, and customer feedback. By providing your thought leadership and strategic insight, you will contribute to our evolving brand and design system.

In the first week, expect to:

• Onboard and integrate into Toptal.

In the first month, expect to:

• Collaborate with PMs and other Designers to ship your first product features.

• Learn about our design system.

In the first three months, expect to:

• Gain insightful business knowledge and get familiar with internal operations.

• Work on multiple products and features.

• Contribute to our design system.

In the first six months, expect to:

• Help our team to improve by bettering our process.

• Come up with new ideas and features for our products.

• Become the Lead Designer for a dedicated project.

Requirements:

• 8+ years of experience in the field.

• Proficiency with various design and prototyping tools (such as Figma, Sketch, Abstract, Marvel, Principle, Adobe After Effects), as well as knowledge of HTML and CSS.

• Previous experience in building, owning and maintaining design systems in Figma.

• An understanding that phenomenal experiences come from collaborative decision-making with Front-End Developers, Engineers, Researchers, Content Strategists, and other disciplines.

• A deep understanding of the end to end iterative UX process (personas, scenarios, wireframing, and high fidelity visuals).

• A passion for solving design problems while owning all facets of design (strategy, art direction, interaction design and research).

• Outstanding UI abilities, a keen eye for good design and an extensive portfolio of live projects.

• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

At NoCo HQ, we have been working on conducting our own research and gathering some insights into remote talent and the impact of remote working in the workplace.

Over 170 participants have taken part in the survey so far, where they responded to different questions surrounding their opinion on remote work, their current remote work situation and the challenges/opportunities that come with this type of work. 

Some of the key takeaway points were:

• 93% were third-level educated
• 93% of employers currently facilitate working from home
• The main benefits to you of working remotely were listed as Less time commuting (82%), Better work-life balance (73%), and Improved productivity (46%).
• The main challenges were listed as less social (64%) and higher utility cost (32%) and Broadband Quality (30%)
• 62% would like their employer to offer a closer to home workspace
• 81% would be more likely to consider an employment opportunity if there was a closer to home workspace available to them.

This survey clearly shows there is demand for remote work but also remote work in a close-to-home environment such as a co-working space. 65% of respondents believed that working from a closer to home workspace help to alleviate challenges faced with remote work such as lack of social aspect of work, higher utility cost and low broadband quality.  81% even admitted they would be more likely to consider a job listing if there was the possibility of working in a close to the home workspace.

Although the respondents listed the pain points of working from home, they also recognised the multiple benefits of working remotely.  82% said they spent less time commuting, 73% had a better work-life balance, 46% reported improved productivity and there was even a 39% drop in stress levels. 

Respondents were asked to rate their at-home workspace based on comparing the quality of the desk, chair, screens, workspace size, workspace comfort, adequate levels of light, air circulation, heating & cooling. 27% stated the space was similar to the office, 23% believed their workspace could improve while 13% admitted their space needed improvement. 

62% of people want their employer to offer a close-to-home workspace with most of the respondents saying they would like to use this space as they need it (56%) and 11% actually looking to use this option on a full-time basis. 

Brian Moran, the co-founder of NoCo, said: “While it's been a convenient alternative to the daily commute and the way in which the world kept working through the pandemic, the cracks in working from home are showing. Isolation, lack of social interaction and an adequate workspace in the home are some of the key areas that Ireland's workforce would like their employer to address. The benefits of working remotely, on a hybrid basis are clearly reinforced in our research and employees want their employers to support that with an on-demand workspace close to home.”

As our research clearly highlights, there is a demand across the country for more close-to-home workspaces and options for employees.NoCo allows employers to provide closer-to-home workspaces to their employees in one simple-to-use, online platform! We have a vast network of workspaces available throughout Ireland so there is sure to be a space near you.  

For more information on NoCo visit  www.nocoworkspace.com or check out NoCo on LinkedIn

Product Manager B2B SaaS 

Job Description

Some Careers Open More (Global) Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join OnceHub and experience global possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, OnceHub offers opportunities, support and rewards that will take you further.

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service (SaaS) company that provides scheduling and chatbot solutions to organizations worldwide.

They are a remote company, where everyone works from home. They work hard together to build software products they can be proud of and they see no reason to constrain themselves to a physical office.

They're a team of passionate and driven individuals living and working remotely across seven countries and five continents: New Zealand, India, Ireland, UK, Israel, South Africa, and the USA.

Big Visibility…

As a Product Manager, you’ll report directly to our Co-founder and CPO and you will work remotely from home (in Ireland), with colleagues and stakeholders in multiple geographic locations to build out and run this important, highly visible function.

The results-driven Product Manager will be empowered to solve difficult business and product problems

In this role, you will:

• Be empowered to solve software product problems in a way that works for our business
• Carry out market competition analysis and user research
• Communicate directly with customers to understand their needs and identify target use cases
• Define product requirements, including user flows, wireframes, and system diagrams
• Prioritize product initiatives based on quantitative and qualitative data, business strategy, and market context
• Work with the UX design team and with technical leads to design features
• Conduct usability testing in collaboration with UX design team
• Work with technical leads and development teams in an agile environment to ensure implementation is of high quality and strategically aligned
• Communicate risks and manage change in real time
• Own and execute release strategy in close coordination with marketing and development departments
• Provide internal training and cross-departmental communication for new features
• Analyze usage metrics to validate expected business impact, and iteratively adjust the product roadmap in response

To be successful in this role, you will need the following:

• A degree from a reputable university
• A track record of excellence
• 5+ years’ experience as a Product Manager in a B2B SaaS company
• Experience in leading and driving execution with cross-functional teams
• Excellent interpersonal skills
• Native English speaker or English at a very high level
• Excellent written and verbal communication to technical and non-technical stakeholders
• Curiosity, and the ability to understand business and client needs
• Ability to analyze and simplify complex systems
• Experience in implementing products using Agile methodologies (advantage)

Apply because you want to...

• Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
• Work in a modern Saas, Product-led company
• Work on a product that serves tens of thousands of users
• Work remotely from home, saving you commuting time and promoting work-life balance
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Join a fantastic organizational culture that places learning at the centre of what we do
• Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
• Receive a competitive salary
• Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV! 

More info at:

https://remotejobsireland.com/job/once-hub-product-manager-b2-b-saa-s-work-from-home-2022-03-07

Senior Product Manager B2B SaaS 

Job Description

Some Careers Open More (Global) Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join OnceHub and experience global possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, OnceHub offers opportunities, support and rewards that will take you further.

OnceHub is an innovative and thriving software-as-a-service (SaaS) company that provides scheduling and chatbot solutions to organizations worldwide.

They are a remote company, where everyone works from home. They work hard together to build software products they can be proud of and they see no reason to constrain themselves to a physical office.

They're a team of passionate and driven individuals living and working remotely across seven countries and five continents: New Zealand, India, Ireland, UK, Israel, South Africa, and the USA.

Big Visibility…

As a Senior Product Manager, you’ll report directly to our Co-founder and CPO and you will work remotely from home (in Ireland), with colleagues and stakeholders in multiple geographic locations to build out and run this important, highly visible function.

The results-driven Senior Product Manager will be empowered to solve difficult business and product problems

In this role, you will:

• Be empowered to solve software product problems in a way that works for our business
• Carry out market competition analysis and user research
• Communicate directly with customers to understand their needs and identify target use cases
• Define product requirements, including user flows, wireframes, and system diagrams
• Prioritize product initiatives based on quantitative and qualitative data, business strategy, and market context
• Work with the UX design team and with technical leads to design features
• Conduct usability testing in collaboration with UX design team
• Work with technical leads and development teams in an agile environment to ensure implementation is of high quality and strategically aligned
• Communicate risks and manage change in real time
• Own and execute release strategy in close coordination with marketing and development departments
• Provide internal training and cross-departmental communication for new features
• Analyze usage metrics to validate expected business impact, and iteratively adjust the product roadmap in response

To be successful in this role, you will need the following:

• A degree from a reputable university
• A track record of excellence
• 5+ years’ experience as a Product Manager in a B2B SaaS company
• Experience in leading and driving execution with cross-functional teams
• Excellent interpersonal skills
• Native English speaker or English at a very high level
• Excellent written and verbal communication to technical and non-technical stakeholders
• Curiosity, and the ability to understand business and client needs
• Ability to analyze and simplify complex systems
• Experience in implementing products using Agile methodologies (advantage)

Apply because you want to...

• Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
• Work in a modern Saas, Product-led company
• Work on a product that serves tens of thousands of users
• Work remotely from home, saving you commuting time and promoting work-life balance
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Join a fantastic organizational culture that places learning at the centre of what we do
• Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
• Receive a competitive salary
• Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV! 

More info at:

https://remotejobsireland.com/job/once-hub-senior-product-manager-b2-b-saa-s-work-from-home-2022-03-07

Director of Customer Success

Job Description

Once Hub is an innovative and thriving B2B software-as-a-service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

They have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in Ireland and report directly to the CEO.

As the Director of Customer Success, you will formulate and oversee the strategy, planning and execution of the organization’s overall customer experience across the entire customer journey. In addition to leading a customer success/Account management team, you will also lead a Customer Support team that is spread across multiple jurisdictions and time zones and responds to 24/7 customer queries via live chat and email support.

To succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touchpoints.

The ideal candidate will have had working experience running a 24/7 global customer facing organization that is using best in class processes and systems.

IMPORTANT: The global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.

In this role, you will:

• Be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey
• Drive global initiatives to improve customer activation, onboarding, expansion and retention.
• Ensure that the customer experience team works in collaboration with all other business functions
• Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
• Lead, manage and direct the daily operations, 24/7 staffing and resource planning for the department
• Own policies, processes, tools and procedures that ensure effortless customer support and consistent, high-quality interactions
• Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization
• Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance

To be successful in this role, you will need the following:

• A degree from a reputable university
• 5+ years of leadership in Customer Success experience, preferably in support of technology products
• Experience in leading and driving customer facing initiatives with cross-functional teams
• Strong process/project management skills with the ability to think strategically and implement tactically
• Sound business judgment and decision-making abilities on what constitutes best-in-class customer support
• The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
• Excellent written and verbal communication to stakeholders

Apply because you want to...

• Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
• Work in a modern Saas, Product-led company 
• Work remotely from home, saving you commuting time and promoting work-life balance
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Join a fantastic organizational culture that places learning at the centre of what we do
• Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
• Receive a competitive salary
• Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!

More info at:

https://remotejobsireland.com/job/once-hub-director-of-customer-success-b2-b-saa-s-work-from-home-2022-03-07

Head of Support and Customer Experience

Job Description

Once Hub are an innovative and thriving B2B software-as-a-service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

They have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in Ireland and report directly to the CEO.

As the Head of Support and Customer Experience (CX) you will formulate and oversee the strategy, planning and execution of the organization’s overall customer experience across the entire customer journey. In addition to leading a customer success/Account management team, you will also lead a Customer Support team that is spread across multiple jurisdictions and time zones and responds to 24/7 customer queries via live chat and email support.

To succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touchpoints.

The ideal candidate will have had working experience running a 24/7 global customer-facing organization that is using best in class processes and systems.

IMPORTANT: The global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.

In this role, you will:

• Be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey
• Drive global initiatives to improve customer activation, onboarding, expansion and retention.
• Ensure that the customer experience team works in collaboration with all other business functions
• Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
• Lead, manage and direct the daily operations, 24/7 staffing and resource planning for the department
• Own policies, processes, tools and procedures that ensure effortless customer support and consistent, high-quality interactions
• Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization
• Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance

To be successful in this role, you will need the following:

• A degree from a reputable university
• 5+ years of leadership in Support and Customer Experience (CX), preferably in support of technology products
• Experience in leading and driving customer facing initiatives with cross-functional teams
• Strong process/project management skills with the ability to think strategically and implement tactically
• Sound business judgment and decision-making abilities on what constitutes best-in-class customer support
• The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
• Excellent written and verbal communication to stakeholders

Apply because you want to...

• Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
• Work in a modern Saas, Product-led company 
• Work remotely from home, saving you commuting time and promoting work-life balance
• Get exposure to working with stakeholders on a global level across different industries
• Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
• Join a fantastic organizational culture that places learning at the centre of what we do
• Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
• Receive a competitive salary
• Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send them your CV!

More info at:

https://remotejobsireland.com/job/once-hub-head-of-support-and-customer-experience-cx-b2-b-saa-s-work-from-home-2022-03-07

eBay’s culture

They love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something they strive for, it is who they are, and part of what they do each and every single day. They want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work

Work From Home Payments Customer Service

Important Information: the start date for the role is 18th April 2022. They require your availability for 8 weeks of paid, consecutive training from day 1.

What will you do?

They are passionate about creating experiences our customers love! Managed Payments team is a part of Global Customer Experience, supporting eBay's buyers and sellers across the globe. They work with customers in North America, UK and Australia, resolving their queries regarding payments transactions and policies.

In your role you will:

• Provide phone support for eBay members with queries related to payments, in a contact centre environment
• Support sellers through the eBay selling and payment lifecycle
• Research eBay members accounts to determine the best and compliant course of action to remove barriers to trade and payouts, such as new seller holds or transaction holds
• Support eBay members with regards to seller onboarding and seller verification
• Answer customer queries with regards to fees and taxes
• Establish trusting relationship between eBay and the customers ensuring a positive experience on eBay
• Take appropriate action for eBay to ensure a safe and compliant trading platform for our community 
• Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
• Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

Who you are?

• Not afraid of change, performing well in a fast-paced environment 
• Able to work efficiently, even when things are not certain, or the way forward is not clear
• Prepared to support customers through different channels: phone, chat, email 
• Great communicator, with high level of empathy and emotional intelligence 
• Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures
• You are resilient, able to handle stress and be productive under pressure 
• A learner, always growing and open to feedback
• You enjoy taking ownership and control, and driving resolution 
• Driven and motivated to achieve targets and meet your metrics
• Motivated and disciplined while working from home
• Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone

Other requirements 

• Resident of Republic of Ireland
• Eligible to work full time in Republic of Ireland
• Available for shift work including early mornings, late evenings and weekends

Home Office requirements 

• eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
• To check if your home office qualifies, go to the following link - https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/
• During your probation period, you will be required to use your own internet provider. Prior to installing eBay's dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:
• High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
• Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
• An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

More information is available at:

https://remotejobsireland.com/job/e-bay-work-from-home-payments-customer-service-2022-03-07

eCommerce Work from Home Trading Advisor

The E-Commerce Trading Adviser is responsible for leading and developing the operational and commercial relationship of an allocated list of UK sellers within a set of designated categories. The objective of this role is to proactively coach sellers through our Pro Trading Programme to grow their GMV on eBay.co.uk, as part of a shared category, by identifying and implementing agreed account scaling opportunities and working towards the strategic goals outlined by the trading category manager and vertical lead.

The successful candidate will demonstrate a key partnership approach to develop a specialist understanding of sellers’ business operations and current strategy and utilise this insight to identify and execute growth opportunities!

Important Information: The start date for this role is 18th April 2022. We require your availability for 5 consecutive weeks of training. Open to work from home with occasional office visit or office based work. Working hours (M - F, 9 - 5:30pm)

Responsibilities

• Lead and develop the operational and commercial relationship with allocated sellers, within the portfolio and in line with the category strategy
• Proactive growth coaching of assigned accounts to review, identify and implement agreed scaling opportunities with the sellers
• Interpret seller needs and behaviours & demonstrate this knowhow to get the best/ most relevant offer to the buyer
• Identify and source relevant and market leading inventory to support execution of strategy and ensure eBay is the most competitive site for buyers to buy products in the assigned category. Utilise levers to get products on site to drive GMV of the seller and the category
• Provide sourcing guidance and drive inventory acquisition from your allocated sellers
• Educate and influence sellers on adopting eBay’s suite of marketing and promotional tools
• Educate sellers on key marketing campaigns through the calendar year (. i.e. Black Friday), and jointly plan a marketing calendar
• Ensure adherence to all policy, finance and vetting process steps
• Connect with your inventory sourcing colleagues to plan slots effectively across the month in relevant promotional spaces on site
• Attend weekly business unit meetings to share performance updates of your assigned category and sellers, and share seller insights, and complete relevant actions for your designated accounts and category
• Attend weekly meetings to provide performance overview and share key callouts

Requirements

• Proficient in English language
• Proven to have the ability to handle multiple tasks at a time while paying strict attention to detail
• Commercially focused and have a consistent track record of achieving and surpassing targets
• Able to communicate, present and influence credibly and effectively at all levels of an organisation
• A natural relationship builder with integrity, reliability and maturity
• Excellent at time and project management skills
• Able to travel at short notice to attend UK Seller events
• Pro-active with a can-do attitude & excellent at problem solving
• Able to work tactically & strategically to drive & respond to business performance
• Outstanding at negotiation skills to source critical inventory and establish joint commercial targets
• Strong with trading acumen, comfortable to operate in a fast-moving trading environment and skilled at running peak trading periods

Experience

• Distinct advantage to demonstrate experience in buying, trading or merchandising within an online retail or SMB (Small to Medium Business) environment, or to have specialised vertical knowledge or experience
• Strong experience in a client relationship management environment
• At least 2 years commercial or sales experience within a fast-paced targeted environment
• Category or vertical specific experience a distinct advantage

Other requirements 

• Resident of Republic of Ireland 
• Eligible to work full time in Republic of Ireland 

Home Office Requirements 

• eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
• To check if your home office qualifies, go to the following link - https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/
• During your probation period, you will be required to use your own internet provider. Prior to installing eBay's dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:
• High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
• Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
• An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

More information is available at:

https://remotejobsireland.com/job/e-bay-e-commerce-work-from-home-trading-advisor-2022-03-07

French Work From Home Merchant Support

About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.

Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind, if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favourite destination for discovering great value and unique selection. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. We employ fantastic people who do important work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you.

Job Description

French Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.

You will:

• Will interact with our top sellers providing a one-stop shop, white glove service experience.
•  Be interacting with customers via phone and email.
•  Need to be well organized and able to research resolutions for our members and provide proper follow up as needed.
• Have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment.
• Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate.
• Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome.
• Express a genuine interest in helping the customer improve their eBay business.
• Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform.
• Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas.
• Anticipate the needs of our customers and always act with the customer in mind, providing compassion at all times.
•  Be a customer advocate, waking up thinking about how you are going to satisfy our customer every single day

You are:

• Courteous and professional in your engagement with customers and peers
• A focused self-starter, driven, motivated, can-do mind set
•  Great at solving problems and flexible in your approach
•  Experienced in dealing with passionate customers
• Super at managing your time and diligent in your approach to work
• Flexible, independent, and consistently demonstrate collaboration
• Experienced with eBay and comfortable speaking to any customer issue
• Personally experienced with buying and selling on eBay.
• Fluent in written and verbal English & French, with Spanish an advantage
• Experienced in high level customer service / Sales support or up-selling (5yrs plus is preferred)

More information is available at:

https://remotejobsireland.com/job/e-bay-french-work-from-home-merchant-support-2022-03-07

Italian Commercial Teammate Work From Home

Job Description

Looking for a company where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!

About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.

Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind, if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favourite destination for discovering great value and unique selection. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. We employ fantastic people who do important work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you.

Italian Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.

This position can be work from home or in office

You will:

• Will interact with our top sellers providing a one-stop shop, white glove service experience.
•  Be interacting with customers via phone and email.
•  Need to be well organized and able to research resolutions for our members and provide proper follow up as needed.
• Have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment.
• Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate.
• Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome.
• Express a genuine interest in helping the customer improve their eBay business.
• Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform.
• Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas.
• Anticipate the needs of our customers and always act with the customer in mind, providing compassion at all times.
•  Be a customer advocate, waking up thinking about how you are going to satisfy our customer every single day

You are:

• Courteous and professional in your engagement with customers and peers.
• A focused self-starter, driven, motivated, can-do mind set.
•  Great at solving problems and flexible in your approach.
•  Experienced in dealing with passionate customers.
• Super at managing your time and diligent in your approach to work.
• Flexible, independent, and consistently demonstrate collaboration
• Experienced with eBay and comfortable speaking to any customer issue.
• Personally experienced with buying and selling on eBay.
• Fluent in written and verbal English & Italian
• Experienced in high level customer service / Sales support or up-selling (5yrs plus is preferred)

More information is available at:

https://remotejobsireland.com/job/e-bay-italian-commercial-teammate-work-from-home-2022-03-07