5 Remote Roles: Oyster

Posted by Brian Moran on

ABOUT OYSTER

Oyster is on a mission to create a more equal world by making it possible for companies everywhere to hire people anywhere.

In 2021, they have grown rapidly, raising over $70 million in both Series A and Series B rounds and increasing their team size by nearly 10x. And they’re just getting started. As a fully distributed startup, they’ve built an incredibly strong leadership team and employee base across 47 countries (and counting!). They embrace asynchronous communication and collaborative work. They live on our platform, and they’re passionate about improving our product every day.

Hiring people internationally is complicated – engineering, legal, finance, operations, and HR processes all interact to make it happen. They’d like to find people who think this is as interesting a challenge as they do.

They’re an inclusive and diverse workplace, and welcome applicants from marginalized groups – the world over.

Software Developer

Location: Anywhere within timezones GMT +/- 4h.

What you’ll be working on

You’ll be a developer on one of our product teams, working on:

  • Hiring automation. Hiring a team member cross-border should be quick and frictionless, but there are too many barriers to that today.
  • HR tools. Companies are more and more building global, distributed teams, and they’ll need the tools to enable them to work effectively.
  • Integrations. We are integrating payments providers so that employees and contractors all over the world can be paid quickly and conveniently.
  • The employee experience. We exist to help remote workers find great jobs.

Delivering projects to empower companies and remote workers

As a developer you will own the delivery of user stories. You’ll write code, tests, and will debug issues. You’ll be expected to apply development practices such as TDD and continuous integration.

As a member of a small team of developers working on projects you’ll learn about product goals and how what you’re working on helps customers and employees, provide input and collaborate with the Product Owner on what we’re building, and work with lead developers to create implementation plans.

But the most important thing

As a junior to mid level developer the most important thing we expect from you is that you learn constantly:

  • implementation of technical improvements and refactoring
  • learning from senior developers
  • independently researching and learning about tools, practices
  • moving best practice forward through pairing, discussions in the team

Our responsibility at Oyster is to help you progress and provide a supportive environment where your learning can happen.

Experience and skills

Required: one year as a professional software developer

We’d like to see:

  • experience with Ruby
  • SQL database usage
  • have implemented an API
  • We’re looking for candidates who thrive working in a team and collaborating with others. Who are persistent and get things done.
  • You should have excellent reading and writing skills (in English).

To find out more head to:

https://remotejobsireland.com/job/oyster-software-developer-ruby-2022-01-06

ZENDESK ADMINISTRATOR

Location: Anywhere in the world within timezone GMT +/-5h

Oyster is growing fast, and we are looking for a Zendesk Administrator to help us manage our Zendesk platform, which is central to how we work at Oyster.

You will be working in our Customer Operations Team who are responsible for the customer experience at Oyster, part of the Operations team, and will be working closely with our Sales, Finance and Legal teams.

What you’ll be doing

As a Zendesk Administrator, you will be responsible for designing, implementing and communicating new Zendesk processes and features across the Operations organization at Oyster. 

We’re looking for a team member to help run Zendesk and make sure that we capitalize on the full features and benefits of the system. You will actively drive the product vision for Zendesk, understanding the needs of the end users and working closely together with stakeholders across the company. This is a great opportunity for someone with Zendesk administration experience that is really looking to grow their career. 

What you’ll be doing

  • Serving as the owner of Zendesk at Oyster, the primary point of contact for information, work prioritization, and decision-making
  • Gathering business requirements and documenting proposals for system design and improvements
  • Maintaining, enhancing and creating workflows, functions and configurations within Zendesk environment according to best practices
  • Proactively gathering feedback, make improvements and communicating change by running a regular forum with key stakeholders
  • Providing training and user assistance, to support adoption and ultimately lead to customer satisfaction
  • Creating and maintaining Zendesk reports and dashboards, and work with our data team to get data visible in our business intelligence tool, Looker
  • Perform system administration functions such as user management, fields, picklists, page layout management, mobile setup, data management (uploads), as well as other configuration items.
  • Monitor and maintain Zendesk data quality.

To find out more head to:

https://remotejobsireland.com/job/oyster-zendesk-administrator-2022-01-06

CUSTOMER SUPPORT SPECIALIST

Location: Anywhere in the world within timezone GMT +/-8h or PDT +/-8h.

Oyster is growing fast, and we are looking for Customer Support Specialists to help us deliver a fantastic support experience to our growing number of customers. You will be part of the frontline team of our business and someone who our customers interact with day to day.

What you’ll be doing

You will be the face and voice of Oyster to our Customers and their Team Members when they need support or extra guidance to use the Oyster platform and services;

  • Working with support colleagues, HR, finance and legal experts to resolve queries and then sharing your knowledge with the whole customer facing team
  • Using support ticketing platforms (Zendesk) and knowledge-centred support principles to enhance the service experience, both internally and externally whilst providing a human-centric experience
  • Maintaining and helping to develop our self-service tools (e.g. FAQsPublic Country Profiles, etc) so that we can help the customer help themselves as much as possible

To find out more head to:

https://remotejobsireland.com/job/oyster-customer-support-specialist-2022-01-06

CUSTOMER SUCCESS ASSOCIATE

Location: Anywhere in the world within timezone GMT +/-5h or PDT +/-5h.

Oyster is growing fast, and we are looking for Customer Success Associates to support the delivery of a delightful experience to our growing number of Customers. You will be part of the frontline of our business and help support customers every day.

You will be working in our Customer Operations team who are responsible for the customer experience at Oyster, part of the Operations team and working closely with our Sales and Product teams.

What you’ll be doing…

  • Supporting the Customer Success Managers during the onboarding (hiring) process on Oyster. This will include:
  • Performing administration tasks relating to global hiring, following team processes and best practice;
  • Ensuring information required from Team Members is captured and processed accurately to create quality documentation which is correct first time, using tools such as Google forms, sheets and the Oyster platform;
  • Ensuring complete and accurate data is held on the Oyster platform to underpin smooth employment for a Team Member and a seamless experience for the Customer;
  • Providing explanatory documentation on how the hiring process works on Oyster; 
  • Answering ad-hoc questions quickly and accurately using a wide range of internal knowledge sources.
  • Provide feedback and/or actively maintain our customer self-service tools (e.g. FAQs, Public Country Profiles, etc.) so that we can help the customer help themselves as much as possible, as well as internal knowledge sources and team processes;
  • Keep up to date with Product releases or changes to process and provide feedback on the Oyster platform which will improve the online workflows and customer experience;
  • Complete ongoing upskilling to meet agreed KPIs;
  • Work alongside the Support Team to create a seamless customer and team member experience.

To find out more head to:

https://remotejobsireland.com/job/oyster-customer-success-associate-2022-01-06

PROGRAM MANAGER

Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever.

What you’ll be doing

Are you eager to contribute and make an impact to the future of the Operations organisation and you have experience in managing business critical complex initiatives end-to-end? We are on the look-out for you!

The Program Manager is responsible for the governance and program management of several projects within Operations, in collaboration with all other departments at Oyster. 

The Program Manager will partner with the various teams within Ops (Customer Ops, Global Ops, Payroll Ops) to ensure that cross-functional programs are managed in a consistent manner and delivered on time, whilst working externally with the units to build engagement and where needed governance over decisions to be taken.

PROJECT MANAGEMENT

  • Responsible for defining the scope, kicking-off, managing, and executing every phase of complex departmental programs, specifically:
  • Drive vision for program towards clear business objectives, scope, requirements & success criteria
  • Track and report status and progress of all streams of work, highlighting where required, risk/issues to governance groups or team members
  • Create clear planning documents in collaboration with other departments
  • Enable team members & leaders from involved departments to make informed decisions
  • Productively interact with and manage senior stakeholders (VP level)
  • With some supervision, identify opportunities to improve the impact & experience for our customers and partners, translating into business cases
  • Work in partnership with leadership to ensure resources are allocated to the right work, within headcount and P&L budget

Reporting

  • Accountable for the tracking and reporting of business and financial objectives of program

Governance

  • Owns the governance calendar and processes for the projects in portfolio
  • Facilitates program meetings and steering committees – agenda, facilitation, minutes, next steps and tracking
  • Holds teams/colleagues accountable for next steps and objectives, records where these have been missed

To find out more head to:

https://remotejobsireland.com/job/oyster-program-manager-2022-01-06

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