Remote Roles available at eBay

Posted by Frankie McSwiney on

eBay’s culture

They love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something they strive for, it is who they are, and part of what they do each and every single day. They want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work


Work From Home Payments Customer Service


Important Information: the start date for the role is 18th April 2022. They require your availability for 8 weeks of paid, consecutive training from day 1.


What will you do?

They are passionate about creating experiences our customers love! Managed Payments team is a part of Global Customer Experience, supporting eBay's buyers and sellers across the globe. They work with customers in North America, UK and Australia, resolving their queries regarding payments transactions and policies.

In your role you will:

  • Provide phone support for eBay members with queries related to payments, in a contact centre environment
  • Support sellers through the eBay selling and payment lifecycle
  • Research eBay members accounts to determine the best and compliant course of action to remove barriers to trade and payouts, such as new seller holds or transaction holds
  • Support eBay members with regards to seller onboarding and seller verification
  • Answer customer queries with regards to fees and taxes
  • Establish trusting relationship between eBay and the customers ensuring a positive experience on eBay
  • Take appropriate action for eBay to ensure a safe and compliant trading platform for our community 
  • Excel at learning through our training programs and self-learning to keep growing your skills & knowledge
  • Adhere to your daily schedule, tasks and goals, supported by your team leader and coach

Who you are?

  • Not afraid of change, performing well in a fast-paced environment 
  • Able to work efficiently, even when things are not certain, or the way forward is not clear
  • Prepared to support customers through different channels: phone, chat, email 
  • Great communicator, with high level of empathy and emotional intelligence 
  • Self-aware, understanding voice tone control and its impact on how customers feel, can adapt to different customers & cultures
  • You are resilient, able to handle stress and be productive under pressure 
  • A learner, always growing and open to feedback
  • You enjoy taking ownership and control, and driving resolution 
  • Driven and motivated to achieve targets and meet your metrics
  • Motivated and disciplined while working from home
  • Strong PC skills, can operate Windows and troubleshoot a PC, tablet or mobile phone

Other requirements 

  • Resident of Republic of Ireland
  • Eligible to work full time in Republic of Ireland
  • Available for shift work including early mornings, late evenings and weekends

Home Office requirements 

  • eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
  • To check if your home office qualifies, go to the following link - https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/
  • During your probation period, you will be required to use your own internet provider. Prior to installing eBay's dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:
  • High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
  • Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
  • An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

More information is available at:

https://remotejobsireland.com/job/e-bay-work-from-home-payments-customer-service-2022-03-07


eCommerce Work from Home Trading Advisor


The E-Commerce Trading Adviser is responsible for leading and developing the operational and commercial relationship of an allocated list of UK sellers within a set of designated categories. The objective of this role is to proactively coach sellers through our Pro Trading Programme to grow their GMV on eBay.co.uk, as part of a shared category, by identifying and implementing agreed account scaling opportunities and working towards the strategic goals outlined by the trading category manager and vertical lead.

The successful candidate will demonstrate a key partnership approach to develop a specialist understanding of sellers’ business operations and current strategy and utilise this insight to identify and execute growth opportunities!

Important Information: The start date for this role is 18th April 2022. We require your availability for 5 consecutive weeks of training. Open to work from home with occasional office visit or office based work. Working hours (M - F, 9 - 5:30pm)

Responsibilities

  • Lead and develop the operational and commercial relationship with allocated sellers, within the portfolio and in line with the category strategy
  • Proactive growth coaching of assigned accounts to review, identify and implement agreed scaling opportunities with the sellers
  • Interpret seller needs and behaviours & demonstrate this knowhow to get the best/ most relevant offer to the buyer
  • Identify and source relevant and market leading inventory to support execution of strategy and ensure eBay is the most competitive site for buyers to buy products in the assigned category. Utilise levers to get products on site to drive GMV of the seller and the category
  • Provide sourcing guidance and drive inventory acquisition from your allocated sellers
  • Educate and influence sellers on adopting eBay’s suite of marketing and promotional tools
  • Educate sellers on key marketing campaigns through the calendar year (. i.e. Black Friday), and jointly plan a marketing calendar
  • Ensure adherence to all policy, finance and vetting process steps
  • Connect with your inventory sourcing colleagues to plan slots effectively across the month in relevant promotional spaces on site
  • Attend weekly business unit meetings to share performance updates of your assigned category and sellers, and share seller insights, and complete relevant actions for your designated accounts and category
  • Attend weekly meetings to provide performance overview and share key callouts

Requirements

  • Proficient in English language
  • Proven to have the ability to handle multiple tasks at a time while paying strict attention to detail
  • Commercially focused and have a consistent track record of achieving and surpassing targets
  • Able to communicate, present and influence credibly and effectively at all levels of an organisation
  • A natural relationship builder with integrity, reliability and maturity
  • Excellent at time and project management skills
  • Able to travel at short notice to attend UK Seller events
  • Pro-active with a can-do attitude & excellent at problem solving
  • Able to work tactically & strategically to drive & respond to business performance
  • Outstanding at negotiation skills to source critical inventory and establish joint commercial targets
  • Strong with trading acumen, comfortable to operate in a fast-moving trading environment and skilled at running peak trading periods

Experience

  • Distinct advantage to demonstrate experience in buying, trading or merchandising within an online retail or SMB (Small to Medium Business) environment, or to have specialised vertical knowledge or experience
  • Strong experience in a client relationship management environment
  • At least 2 years commercial or sales experience within a fast-paced targeted environment
  • Category or vertical specific experience a distinct advantage

Other requirements 

  • Resident of Republic of Ireland 
  • Eligible to work full time in Republic of Ireland 

Home Office Requirements 

  • eBay will provide you with a dedicated business internet connection, through our preferred 3rd party supplier. The connection will be installed free of charge, directly in your Home Office, on completion of Probation. Every new hire must meet our qualification criteria for our preferred 3rd party supplier.
  • To check if your home office qualifies, go to the following link - https://fibrerollout.ie/rollout-map/can-i-get-eir-fibre-broadband/
  • During your probation period, you will be required to use your own internet provider. Prior to installing eBay's dedicated business internet connection, eBay will reimburse you for the use of your internet service. Your internet service must meet the following criteria:
  • High speed wired Internet service e.g. Fibre to the Cabinet, Fibre to the Home or Cable Internet. Lower speed wired service such as DSL and wireless services e.g. WiMAX, Satellite, Mobile are not permitted
  • Your internet connection must meet the minimum download speed of 10 Mbps and upload speed of 4 Mbps
  • An Ethernet cable connected from your Internet Modem to your Home Office, so you can connect the eBay computer to the Internet

More information is available at:

https://remotejobsireland.com/job/e-bay-e-commerce-work-from-home-trading-advisor-2022-03-07


French Work From Home Merchant Support

About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.


Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind, if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favourite destination for discovering great value and unique selection. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. We employ fantastic people who do important work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you.


Job Description

French Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.


You will:

  • Will interact with our top sellers providing a one-stop shop, white glove service experience.
  •  Be interacting with customers via phone and email.
  •  Need to be well organized and able to research resolutions for our members and provide proper follow up as needed.
  • Have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment.
  • Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate.
  • Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome.
  • Express a genuine interest in helping the customer improve their eBay business.
  • Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform.
  • Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas.
  • Anticipate the needs of our customers and always act with the customer in mind, providing compassion at all times.
  •  Be a customer advocate, waking up thinking about how you are going to satisfy our customer every single day

You are:

  • Courteous and professional in your engagement with customers and peers
  • A focused self-starter, driven, motivated, can-do mind set
  •  Great at solving problems and flexible in your approach
  •  Experienced in dealing with passionate customers
  • Super at managing your time and diligent in your approach to work
  • Flexible, independent, and consistently demonstrate collaboration
  • Experienced with eBay and comfortable speaking to any customer issue
  • Personally experienced with buying and selling on eBay.
  • Fluent in written and verbal English & French, with Spanish an advantage
  • Experienced in high level customer service / Sales support or up-selling (5yrs plus is preferred)

More information is available at:

https://remotejobsireland.com/job/e-bay-french-work-from-home-merchant-support-2022-03-07


Italian Commercial Teammate Work From Home


Job Description

Looking for a company where you can shape how the world buys, sells, and gives? Where you’ll be supported in challenging convention, taking risks, and innovating? Where you’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago? Where you can just be yourself, do your best work, and have a meaningful impact? If so, we’d love to talk to you!


About the team:

We are passionate about connecting buyers and sellers around the world and creating opportunities through commerce and technology. Our responsibilities include all aspects of eBay’s business in the EMEA region including eBay’s operations in major European markets -- UK, Germany, France, Italy, and Spain -- as well as driving growth in emerging markets such as Turkey.


Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one of a kind, if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favourite destination for discovering great value and unique selection. We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. We employ fantastic people who do important work that has a tangible impact on the lives of individuals all over the world. We aspire to make extraordinary things possible for each other, for our customers, and for you.


Job Description

Italian Merchant Service Operations (MSO) is dedicated to partnering with our customers to remove barriers and create loyalty to the eBay marketplace through working to understand the needs of seller businesses, taking ownership, and driving seller profitability.

This position can be work from home or in office


You will:

  • Will interact with our top sellers providing a one-stop shop, white glove service experience.
  •  Be interacting with customers via phone and email.
  •  Need to be well organized and able to research resolutions for our members and provide proper follow up as needed.
  • Have great communication skills as you interact with our top sellers and peers to find resolutions to their challenges in a team environment.
  • Apply judgement when deviating from a standard routine, identify patterns from partial or conflicting information to identify the correct resolution, and act with empowerment when appropriate.
  • Use judgment in coaching our members regarding marketplace policies to ensure an optimal outcome.
  • Express a genuine interest in helping the customer improve their eBay business.
  • Troubleshoot, offer solutions, and provide recommendations for any customer problems related to the eBay platform.
  • Accurately use our systems to get the right solutions and keep track of the customer details. Understand customer priorities and identify key improvement areas.
  • Anticipate the needs of our customers and always act with the customer in mind, providing compassion at all times.
  •  Be a customer advocate, waking up thinking about how you are going to satisfy our customer every single day

You are:

  • Courteous and professional in your engagement with customers and peers.
  • A focused self-starter, driven, motivated, can-do mind set.
  •  Great at solving problems and flexible in your approach.
  •  Experienced in dealing with passionate customers.
  • Super at managing your time and diligent in your approach to work.
  • Flexible, independent, and consistently demonstrate collaboration
  • Experienced with eBay and comfortable speaking to any customer issue.
  • Personally experienced with buying and selling on eBay.
  • Fluent in written and verbal English & Italian
  • Experienced in high level customer service / Sales support or up-selling (5yrs plus is preferred)

More information is available at:

https://remotejobsireland.com/job/e-bay-italian-commercial-teammate-work-from-home-2022-03-07

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