Remote Roles in OnceHub

Posted by Brian Moran on

Product Manager B2B SaaS 

Job Description

Some Careers Open More (Global) Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join OnceHub and experience global possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, OnceHub offers opportunities, support and rewards that will take you further.

OnceHub (www.oncehub.com) is an innovative and thriving software-as-a-service (SaaS) company that provides scheduling and chatbot solutions to organizations worldwide.

They are a remote company, where everyone works from home. They work hard together to build software products they can be proud of and they see no reason to constrain themselves to a physical office.

They're a team of passionate and driven individuals living and working remotely across seven countries and five continents: New Zealand, India, Ireland, UK, Israel, South Africa, and the USA.

Big Visibility…

As a Product Manager, you’ll report directly to our Co-founder and CPO and you will work remotely from home (in Ireland), with colleagues and stakeholders in multiple geographic locations to build out and run this important, highly visible function.

The results-driven Product Manager will be empowered to solve difficult business and product problems

In this role, you will:

  • Be empowered to solve software product problems in a way that works for our business
  • Carry out market competition analysis and user research
  • Communicate directly with customers to understand their needs and identify target use cases
  • Define product requirements, including user flows, wireframes, and system diagrams
  • Prioritize product initiatives based on quantitative and qualitative data, business strategy, and market context
  • Work with the UX design team and with technical leads to design features
  • Conduct usability testing in collaboration with UX design team
  • Work with technical leads and development teams in an agile environment to ensure implementation is of high quality and strategically aligned
  • Communicate risks and manage change in real time
  • Own and execute release strategy in close coordination with marketing and development departments
  • Provide internal training and cross-departmental communication for new features
  • Analyze usage metrics to validate expected business impact, and iteratively adjust the product roadmap in response

To be successful in this role, you will need the following:

  • A degree from a reputable university
  • A track record of excellence
  • 5+ years’ experience as a Product Manager in a B2B SaaS company
  • Experience in leading and driving execution with cross-functional teams
  • Excellent interpersonal skills
  • Native English speaker or English at a very high level
  • Excellent written and verbal communication to technical and non-technical stakeholders
  • Curiosity, and the ability to understand business and client needs
  • Ability to analyze and simplify complex systems
  • Experience in implementing products using Agile methodologies (advantage)

Apply because you want to...

  • Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
  • Work in a modern Saas, Product-led company
  • Work on a product that serves tens of thousands of users
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organizational culture that places learning at the centre of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Receive a competitive salary
  • Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV! 

More info at:

https://remotejobsireland.com/job/once-hub-product-manager-b2-b-saa-s-work-from-home-2022-03-07


Senior Product Manager B2B SaaS 

Job Description

Some Careers Open More (Global) Doors Than Others.

If you’re looking for a career that will unlock new opportunities, join OnceHub and experience global possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, OnceHub offers opportunities, support and rewards that will take you further.

OnceHub is an innovative and thriving software-as-a-service (SaaS) company that provides scheduling and chatbot solutions to organizations worldwide.

They are a remote company, where everyone works from home. They work hard together to build software products they can be proud of and they see no reason to constrain themselves to a physical office.

They're a team of passionate and driven individuals living and working remotely across seven countries and five continents: New Zealand, India, Ireland, UK, Israel, South Africa, and the USA.

Big Visibility…

As a Senior Product Manager, you’ll report directly to our Co-founder and CPO and you will work remotely from home (in Ireland), with colleagues and stakeholders in multiple geographic locations to build out and run this important, highly visible function.

The results-driven Senior Product Manager will be empowered to solve difficult business and product problems

In this role, you will:

  • Be empowered to solve software product problems in a way that works for our business
  • Carry out market competition analysis and user research
  • Communicate directly with customers to understand their needs and identify target use cases
  • Define product requirements, including user flows, wireframes, and system diagrams
  • Prioritize product initiatives based on quantitative and qualitative data, business strategy, and market context
  • Work with the UX design team and with technical leads to design features
  • Conduct usability testing in collaboration with UX design team
  • Work with technical leads and development teams in an agile environment to ensure implementation is of high quality and strategically aligned
  • Communicate risks and manage change in real time
  • Own and execute release strategy in close coordination with marketing and development departments
  • Provide internal training and cross-departmental communication for new features
  • Analyze usage metrics to validate expected business impact, and iteratively adjust the product roadmap in response

To be successful in this role, you will need the following:

  • A degree from a reputable university
  • A track record of excellence
  • 5+ years’ experience as a Product Manager in a B2B SaaS company
  • Experience in leading and driving execution with cross-functional teams
  • Excellent interpersonal skills
  • Native English speaker or English at a very high level
  • Excellent written and verbal communication to technical and non-technical stakeholders
  • Curiosity, and the ability to understand business and client needs
  • Ability to analyze and simplify complex systems
  • Experience in implementing products using Agile methodologies (advantage)

Apply because you want to...

  • Have the opportunity to work virtually in the US market and compete with best in class companies who are on the front line of innovation
  • Work in a modern Saas, Product-led company
  • Work on a product that serves tens of thousands of users
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organizational culture that places learning at the centre of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Receive a competitive salary
  • Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV! 

More info at:

https://remotejobsireland.com/job/once-hub-senior-product-manager-b2-b-saa-s-work-from-home-2022-03-07


Director of Customer Success

Job Description

Once Hub is an innovative and thriving B2B software-as-a-service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

They have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in Ireland and report directly to the CEO.

As the Director of Customer Success, you will formulate and oversee the strategy, planning and execution of the organization’s overall customer experience across the entire customer journey. In addition to leading a customer success/Account management team, you will also lead a Customer Support team that is spread across multiple jurisdictions and time zones and responds to 24/7 customer queries via live chat and email support.

To succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touchpoints.

The ideal candidate will have had working experience running a 24/7 global customer facing organization that is using best in class processes and systems.

IMPORTANT: The global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.

In this role, you will:

  • Be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey
  • Drive global initiatives to improve customer activation, onboarding, expansion and retention.
  • Ensure that the customer experience team works in collaboration with all other business functions
  • Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
  • Lead, manage and direct the daily operations, 24/7 staffing and resource planning for the department
  • Own policies, processes, tools and procedures that ensure effortless customer support and consistent, high-quality interactions
  • Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization
  • Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance

To be successful in this role, you will need the following:

  • A degree from a reputable university
  • 5+ years of leadership in Customer Success experience, preferably in support of technology products
  • Experience in leading and driving customer facing initiatives with cross-functional teams
  • Strong process/project management skills with the ability to think strategically and implement tactically
  • Sound business judgment and decision-making abilities on what constitutes best-in-class customer support
  • The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
  • Excellent written and verbal communication to stakeholders

Apply because you want to...

  • Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
  • Work in a modern Saas, Product-led company 
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organizational culture that places learning at the centre of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Receive a competitive salary
  • Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!


More info at:

https://remotejobsireland.com/job/once-hub-director-of-customer-success-b2-b-saa-s-work-from-home-2022-03-07


Head of Support and Customer Experience

Job Description

Once Hub are an innovative and thriving B2B software-as-a-service (SaaS) company that provides lead acceleration solutions to organizations worldwide.

They have always been a remote company spread across seven countries and five continents. You’ll work remotely from your home in Ireland and report directly to the CEO.

As the Head of Support and Customer Experience (CX) you will formulate and oversee the strategy, planning and execution of the organization’s overall customer experience across the entire customer journey. In addition to leading a customer success/Account management team, you will also lead a Customer Support team that is spread across multiple jurisdictions and time zones and responds to 24/7 customer queries via live chat and email support.

To succeed in this role, you will have to be deeply involved in ensuring that the department functions seamlessly with a strong focus on operational excellence and customer satisfaction. An additional critical success factor will be your ability to collaborate with the Sales, Marketing and Product functions to ensure that the customer journey is truly delightful across all touchpoints.

The ideal candidate will have had working experience running a 24/7 global customer-facing organization that is using best in class processes and systems.

IMPORTANT: The global nature of this role requires that you be flexible with your schedule in order to cover staff interaction across multiple time zones. In addition, since this role is responsible for 24/7 support and incident response, interventions during weekends and non-working hours will be required from time to time.

In this role, you will:

  • Be in-charge of delivering a seamless customer experience across all stages and touchpoints in the customer journey
  • Drive global initiatives to improve customer activation, onboarding, expansion and retention.
  • Ensure that the customer experience team works in collaboration with all other business functions
  • Leverage existing and additional relevant technologies for tracking key metrics across the full customer lifecycle
  • Lead, manage and direct the daily operations, 24/7 staffing and resource planning for the department
  • Own policies, processes, tools and procedures that ensure effortless customer support and consistent, high-quality interactions
  • Implement measures to capture and track customer satisfaction and establish a customer-centric culture in the organization
  • Establish performance metrics, service levels, and requirements for objectively measuring service levels and team performance

To be successful in this role, you will need the following:

  • A degree from a reputable university
  • 5+ years of leadership in Support and Customer Experience (CX), preferably in support of technology products
  • Experience in leading and driving customer facing initiatives with cross-functional teams
  • Strong process/project management skills with the ability to think strategically and implement tactically
  • Sound business judgment and decision-making abilities on what constitutes best-in-class customer support
  • The ideal candidate is highly analytical and self-motivated with experience in maximizing the potential of their team through coaching and leadership
  • Excellent written and verbal communication to stakeholders

Apply because you want to...

  • Have the opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
  • Work in a modern Saas, Product-led company 
  • Work remotely from home, saving you commuting time and promoting work-life balance
  • Get exposure to working with stakeholders on a global level across different industries
  • Work in a tech, fast-paced and challenging environment that provides opportunities for professional and personal growth
  • Join a fantastic organizational culture that places learning at the centre of what we do
  • Socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Receive a competitive salary
  • Work in a multicultural environment

If you want to contribute directly to the growth of an innovative SaaS company, please send them your CV!

More info at:

https://remotejobsireland.com/job/once-hub-head-of-support-and-customer-experience-cx-b2-b-saa-s-work-from-home-2022-03-07

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