Remote Roles in: Skillshare

Posted by Frankie McSwiney on

About Skillshare:

Skillshare is an online learning community for creatives. They have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. They are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.

Program Manager, Teacher Success

As Skillshare’s Program Manager for Teacher Success, you’ll drive meaningful impact by ensuring the long-term happiness and success of our most valuable teachers on the platform. You’ll achieve this by leading the day-to-day operations, program and account management, and iterating for growth and improvement, in our successful Top Teachers program. 

Top Teachers is their most established Teacher Success program, and is designed to celebrate, support, and retain their highest-performing, top-quality teachers on the open platform (or in the teaching “community” as we call it). As the leader of this program, you will work 1-on-1 and at-scale with the ~150 Top Teacher members, empowering their long-term success, brand loyalty, and advocating for them within the company. You’ll also be responsible for day-to-day program and community management.

They’ll look to your personal touch in account management, project management skills, natural communication ability, and meticulous eye for detail to ensure our most-valued teachers are engaged and supported, their program is running smoothly, and they’re consistently publishing high-quality content from this important cohort of teachers. This position is perfect for a creative community-builder who loves bringing people together externally and internally, developing new and innovative experiences, and building systems to last. 

What you’ll do:

  • Manage 1:1 relationships with all Top Teachers by providing as-needed content coaching via email, Zoom, and Slack to drive consistent class development and ongoing improvements in teaching quality
  • Represent the Top Teachers within the company, advocating on their behalf and recommending Top Teachers for strategic, cross-functional initiatives
  • Plan and implement programming that encourages repeat, quality teaching aligned with Skillshare’s content strategy (e.g. quarterly zooms, publishing challenges), strengthens community (e.g. weekly Slack chats, annual summit) and builds brand loyalty (e.g. giveaways, perks)
  • Maintain and improve program records and documentation
  • Track and report out on Top Teacher metrics in cross-functional settings
  • Iterate on and improve ongoing program operations, in collaboration with the Teacher Success team

Why we’re excited about you:

  • You have exceptional analytical & operational skills – you’re able to own day-to-day program operations and streamline processes with acute attention to detail, while keeping an eye on the bigger picture  
  • Your interpersonal skills shine through your ability to communicate clearly with a team and with teachers on different levels, while being an ambassador of Skillshare’s culture and values
  • You can jump flexibly into a wide range of tasks with ease, confidence, and positivity
  • You have previous experience in an in-house, customer or partner-facing role and/or in community & program management
  • You’re comfortable with a range of tools for tracking metrics, information, and communicating with teachers such as GSuite, Excel, Salesforce, Blueshift, Airtable

Why you’re excited about us:

  • Impact: Your work with Top Teachers will shape how we acquire high-quality content and nurture valuable teachers across the platform at scale, which has a direct impact on our community as well as our business.
  • Growth: You’ll have the opportunity to wear a lot of hats and take on more responsibility over time.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

Find out more at:

https://remotejobsireland.com/job/skill-share-program-manager-teacher-success-2022-03-07


Senior Director, Product Marketing

Skillshare is looking for a Director of Product Marketing to help shape new product features and drive adoption efforts. The right candidate is a strategic leader and customer advocate with experience executing cross-functionally, at speed and scale.

What you’ll do:

  • Synthesize market and user journey insights to influence content and product roadmaps.
  • Leverage existing data and gather new insights to foster a consistent, compelling and targeted customer experience that drives engagement and retention.
  • Craft, manage, and execute comprehensive go-to-market strategies for new and existing content and product initiatives including: audience definition, product positioning, launch strategy, and measurement.
  • Succinctly and effectively communicate product features, capabilities, use cases, and benefits internally and externally.
  • Ensure alignment on product positioning across all channels including marketing and in-product content.
  • Monitor, analyze, and optimize product marketing initiatives to achieve business goals
  • Work with channel owners to test positioning and new tactics to improve performance and establish a feedback loop with key stakeholders.

Why we’re excited about you:

  • Demonstrated ability to influence and build cross-functional consensus.
  • Experience in building, launching, and iterating new products and features.
  • Equally comfortable developing high level strategy and rolling up your sleeves to get it done
  • Strong data comprehension and analysis; ability to distinguish between signal and noise and focus investments on the most impactful outcomes.
  • User research expertise and a passion for amplifying the voice of the customer to solve their pain-points.
  • Outstanding prioritization and project management skills

Find out more at:

https://remotejobsireland.com/job/skillshare-senior-director-product-marketing-2022-02-21

 

Staff Data Engineer

As a Staff Data Engineer at Skillshare, you’ll be joining our Data Analytics team to level up the internal data platform at the heart of our business decision making. 

They use Redshift, S3, Python, Kinesis, Kubernetes and dbt to ingest, transform, and store tens of millions of records from our application, payment providers, and third party data providers. This data is used by teams across the company, including product, marketing, finance, data science, and personalization.

This is a great opportunity for an experienced and collaborative individual contributor who wants to lead complex, high impact data projects at a mature startup. 

What you'll do:

  • Architect the next version of our cloud data analytics infrastructure to ensure high performance and reliability as we continue to scale both data volume and consumers.
  • Lead data, product, and infrastructure engineers in complex, cross-team projects such as:
  • Redesigning our ETL pipelines to support a transition from a monolithic OLTP database to event-driven microservices.
  • Enabling product engineers and analysts to efficiently instrument, manage, and catalog hundreds of analytics events.
  • Significantly improve the performance, reliability, and usability of our infrastructure to enable fast, frictionless decision making across the organization.
  • Work closely with analysts, engineers, and business stakeholders across the organization.
  • Mentor peers and raise the bar for data engineering practices across the company.

What you'll need to be successful:

  • You have 6+ years of experience as a data engineer with a demonstrated record of leading and delivering projects with company-wide impact.
  • You have a deep understanding of distributed batch and streaming systems, both in theory and practice, and can design with explicit trade offs around speed, reliability, and scale.
  • You are a proven technical leader, communicator, and consensus builder.
  • You’re very strong in at least one programming language (we use Python) and can build and support internal tools and APIs.
  • Ideally, you have led a transition from a batch-first to streaming-first data architecture.

Find out more at:

https://remotejobsireland.com/job/skillshare-staff-data-engineer-2022-02-21

 

VP, Community

They believe that teacher success is our success. As VP, Community you’ll be the custodian of teacher growth and experience at Skillshare - whether that’s through on-platform classes and courses, as well as how teachers show up in off-platform brand moments and advertising campaigns. 

Managing a team of teacher partnerships, program, and strategy specialists, the VP, Community will be responsible for teacher acquisition, coaching and success programs, partnership management, and securing talent from our teacher network for marketing efforts. 

They’re looking for someone who has experience successfully scaling a creator community (whether that’s through signing deals with top-tier talent or launching programs to motivate and guide creators or teachers) and can leverage their expertise to inform Skillshare’s vision for what’s next. 

What you and your team will do:

  • Foster a world-class Community team committed to aligning the goals of teachers or creators with the company’s business model, values, and vision.
  • Leverage platform data to inform strategies to scale a thriving, global teacher community - from open platform everyday experts through to top-tier talent.
  • Research, define, and evangelize the “voice of teachers” and creator economy trends across the business (inc. among senior management and exec stakeholders, and in company-wide forums).
  • Drive business growth by supporting international expansion and revenue diversification with teacher acquisition, adoption, and success strategies. 
  • Oversee strategies that empower our teachers to publish content, engage with their students, and refer new members - through programs, account management, tooling recommendations, or incentivization tactics, working closely with the Content, Growth, Brand, Product, and Operations teams. 
  • Guide business decisions related to teacher economics, including royalty, referral, and fee models.
  • Oversee the management of identifying and securing teacher talent for brand activations, advertising campaigns, and PR.
  • Develop OKRs to guide the Community team, remove roadblocks to help them succeed, and champion our company values.

What you'll need to be successful:

  • 10+ years of experience in a creator- or content-centric business (e.g. tech, media).
  • 5+ years of people management experience. 
  • Previous experience working inside high-growth company environments trying to disrupt the status quo.
  • Exceptional leadership, communication, and presentation skills.
  • An ability to transform insights into compelling narratives for dissemination across all levels of the business.
  • A strong desire to collaborate across our matrixed organization. Genuine curiosity for what matters to teachers, creators, and artists.

Find out more at:

https://remotejobsireland.com/job/skillshare-vp-community-2022-02-21

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